We are committed to delivering services with the highest standards of care and committed to ensuring ongoing organisational development to maintain excellence. Your complaints, compliments and comments help us to learn about, and improve, how we work.

This complaints, compliments and comments policy and procedures applies to anyone not working for the organisation. This includes, but is not limited to:

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The aim of this guidance assists you to ensure your organisation effectively oversees the application of safeguarding.

This guidance is primarily for anyone in the voluntary sector but is applicable to anyone providing youth work services to children and young people. This could include but is not limited to a charity, community interest company, social enterprise or unincorporated charitable organisations.

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This is an example template of a media consent form to collect young people’s media permissions

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This is an example of a consent form template for young people to take part in youth work activities

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COVID-19 Readiness Level

Readiness Level


What does this mean?

** From 27th January 2022 we can confirm that the youth sector moves to GREEN in the readiness framework**

(Version 10)

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