About Hear by Right

Hear by Right is an organisational development tool that was established over 10 years ago. Built on a framework of seven standards with 20 indicators it describes best practice, supporting organisations to plan, develop and evaluate their participation practices and provision. It was created with and for young people fostering a culture of embedding youth voice and inclusivity. This is a continual journey for keeping young people at the heart of decision making whilst increasing their voice, influence and place within each unique organisation and wider society.

The Hear by Right framework is a paid for resource for assessment. During this formal assessment when successful, you will be awarded a national NYA accredited certificate and advertised to our website of organisations who support youth voice. This is the latest updated version of Hear By Right.

This new and updated 2022 version of Hear by Right has been adapted to be more universal and inclusive across all sectors, encouraging organisations of all shapes and sizes that work with young people to join us in recognising the importance of young people’s participation throughout all of our work.

Hear by Right Pilot organisations

NYA Hear by Right framework

Hear by Right Framework

Developing best practice in young people’s participation, built on a framework of seven standards with 20 indicators that describe best practice.

This document lists the Hear by Right standards which cover all aspects of young people’s participation. The principles apply flexibly and equally to large statutory organisations working in partnerships and to small voluntary sector organisations working independently. The standards can also be used at project level. They are used so widely that they offer a helpful common ground and shared language on participation.

Hear by Right has seven standards based on the familiar ‘Seven S’ model for organisations. These are:

  • Shared values
  • Strategies
  • Structures
  • Systems
  • Staff
  • Skills and knowledge
  • Style of leadership.

The seven Hear by Right standards focus on improving young people’s participation in the organisation, which in turn will improve the services that will help them to improve their lives. You can access our free Hear by Right Participation modules below.

An Introduction to Participation

Youth Work in Digital Spaces

Media Literacy and Digital Youth Work

Trauma Informed Practice

Once you’ve undertaken the training you can decide whether you wish to go through the full Hear by Right awards process. If you do, you can be assessed at either Active or Flagship level.

Please contact our team for further information:

Hear by Right Enquiry form


Quality Mark


COVID-19 Readiness Level

Readiness Level


What does this mean?

** From 27th January 2022 we can confirm that the youth sector moves to GREEN in the readiness framework**

(Version 10)

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