Rugby Borough Council Housing Service

The Young Tenants Forum was invited to comment on the multi-storey charter that was in operation for new tenants. Young people said that the document was hard to understand and was often received after tenancy had begun rather than prior to moving in. The council has now changed the document so that it is easier to understand with the help of the forum and it is given out with the offer of a flat so that young people are aware of the expected agreement in advance.

Download What's Changed Case Study: Complicated charters given out as part of tenancy agreement

The Young Tenants Forum raised the issue of accessibility with the council in relation to the housing services interview rooms. Young people provided a practical demonstration of the issues using a pushchair and made recommendations for change. The council has now rearranged the furniture and fittings for greater ease of access for both pushchair and wheelchair users.

Download What's Changed Case Study: Hard to access interview rooms