Cheshire County Council

Following constant anti social behaviour by young people at a sexual health clinic, staff and the PCT decided to engage young people and discover their views about the Clinic. Young people felt that the Clinic was not user friendly for young people. Changes made include staff training, availability of a detached youth work team, changes to clinic times and the implementation of a fast track system. The Clinic has remained open.

Download What's Changed Case Study: Clinic was not user friendly for young people

Young people wanted more convenient opening hours and a more relaxed atmosphere with greater access to IT at their Connexions centre. Young people's views have been incorporated into the design of a number of new centres. The opening hours have been changed and usage has increased.

Download What's Changed Case Study: Inconvenient opening hours at the Connexions Centre

Young people who attended the clinic did not like one of the radiographers, they also identified problems with transport to the clinic. The radiographer has been replaced with a more approachable member of staff and some services have been developed to be taken out to the young people.

Download the What's Changed Case Study: To improve services for teenage parents

Children and young people and their parents were consulted about proposals to close a residential facility at their school. Young people said that they did not want it to close and that it offered valuable opportunities to socialise and share activities with their friends. A DVD was produced capturing both the young people's and the parent's views and shown to decision makers. The proposed closure was overturned.

Download the What's Changed Case Study: To prevent the closure of a residential facility for young disabled people

Blacon Youth Association consulted with young people to find out what leisure improvements they wanted in their local area. Young people wanted a multi purpose site with a 5 a side pitch, a youth shelter and a skate park/BMX provision. The development has been completed and further expansion is planned for 2007.

Download What's Changed Case Study: Improve leisure facilities for young people