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Standards and Indicators

Hear by Right is based around the Seven S model for organisational change: Shared values; Strategy; Structure; Systems; Staff; Skills and knowledge and Style of leadership.

For each of these seven standards, there are seven indicators. The standards are split into three levels of performance, emerging, established and advanced with each building upon the previous one. This ensures that young people's involvement is built in and not just bolted on.

The standards framework forms a practical, evidence based model of how to achieve change in an organisation, showing how each standard relies on the other to move forward. The shared values are at the core of the framework and are vital when developing a shared dialogue between service providers and their users. The standards require self-assessment and are all evidence based. Evidence may be from paper, verbal records or direct observation and may be gained from practitioners, managers, elected members or trustees (depending on the context) as well as, crucially, from children and young people themselves.

Some sections and indicators will be more relevant than others, depending on the context. They are there to be adapted, applied and used to improve the quality and impact of children and young people’s participation. They can be summarised by the question: is there evidence of dialogue with children and young people in this standard area, and is there evidence of change as a result?