Quality
Quality services for young people do not just happen. They rely on a skilled confident workforce, an efficient performance management system, robust processes and checks, sufficient resources and decision making processes built around young people.
The National Youth Agency Quality Mark framework has been designed as a management tool to support an organisation’s development and facilitate improvements in its quality management systems. Through self- assessment it tests the processes and structures which are the building blocks of an effective organisation.
Those seeking accreditation can register for the National Award by submitting their self-assessment to the NYA who will assign a Quality Mark Consultant to act as Assessor in the accreditation process. The NYA’s Quality Standards Committee will make the final decision on granting a National Award on receipt of the Assessor's report.
To find out more contact Richard McKie, National Programme Manager for Quality and Standards at the NYA.
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