The NYA Quality Mark self-assessment framework
As The NYA Quality Mark has been developed as a means of improving organisational quality it can be used in a number of ways:
As a tool to drive up the quality of work against particular standards, in areas of work or sections of an organisation.
As a complete self-assessment process across an organisation as a national award
Hard copies of the framework and a CD-Rom are available at a cost of £15 each (including VAT).