NCS vinspired logo


Hours: Various

Location: Cobalt Business Park

Salary: £15,000

Customer Service Advisers

Multiple Part-time (20 hours) – must be able to work 4 shifts per week between 4pm and 9pm Monday – Friday, and 12pm-5pm Saturday.

Multiple full-time (37 hours) – must be able to work 5 shifts per week between 9am and 9pm Monday – Friday, and 9am-5pm Saturday.

We require candidates to be fully flexible between these hours so candidates unable to work these shifts need not apply.

All positions are fixed term for 8 weeks, with a start date of Tuesday 3 January. Please specify in your application which of the above roles you are applying for.

Make your mark with an exciting role supporting the delivery of National Citizen Service in the North East.

National Citizen Service (NCS) is the fastest growing youth movement in a century. Under a multi-million pound contract to summer 2018, the programme is being delivered in the North East by a partnership of leading national charities vInspired and NYA – working with local organisations delivering on the ground. Committed to youth involvement, the partnership is now recruiting for dynamic Customer Service Advisers to join our amazing team. As part of our dedicated team, you’ll find no two days are ever the same as you help make sure more young people than ever before access life-changing NCS experiences.

Key responsibilities:

Our team of Customer Service Advisers hold a vital role in ensuring the successful delivery of this contract as a member of the Recruitment Hub. Your primary role will be to ensure expressions of interest from young people and parents in NCS are converted to full sign ups, leading them ultimately to attend and complete the programme. You will be based in our conversion centre, making calls to young people and their parents, mainly during evenings and weekends, and ensuring records are up to date.

Download the full job description.

To apply for one of the above positions a CV and covering letter should be returned to

vInspired Education and NYA Education is committed to equal opportunities and values diversity in its workforce.

NYA is an equal opportunities employer and welcomes applications from all sections of the community.